Thank you for shopping with Haroj.

This Shipping & Delivery Policy applies to purchases made through our online store operated by VIO Group Sdn. Bhd. (“Haroj”, “we”, “us”, or “our”).

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, peak periods, and other circumstances beyond our control.

Any delivery timeframe provided is an estimated timeframe and is not guaranteed.

Once an order has been handed over to the appointed courier, delivery is subject to the courier's handling and delivery procedures.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Haroj shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

Damaged or Missing Parcels

If your parcel arrives damaged, tampered with, or contains missing items, please contact us as soon as possible.

Customers may be required to provide photographs or videos of the parcel, packaging, shipping label, and products received for investigation.

International Orders

For international orders, customers are responsible for any applicable customs duties, taxes, import charges, or other fees imposed by the destination country.

Haroj is not responsible for delays caused by customs clearance or regulations in the destination country.